Privacy Policy

Last Updated: March 30, 2025

We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.

Our guiding principle toward data collection is to collect only the minimal data required to operate our VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.

This privacy policy will help you understand how Wahoo Technology. (“WahooVPN,” “we,” “our,” or “us”) collects, uses, and stores information.

General Information Collected

WahooVPN collects the minimal information necessary to provide our service:

Information related to your account (“Personal Information”)

This information is collected for the purpose of administering your WahooVPN subscription and includes your name, email address, and payment information, which you submit on our order page when you subscribe for the Services.

Aggregate Apps and VPN connection summary statistics

WahooVPN collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below specifies in detail what information we collect. These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic, no DNS queries, and no IP addresses.

Personal Information Details

WahooVPN collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an email address and payment information, in order to establish an WahooVPN account, and so that we can email you, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose. To minimize the amount of personal information you submit to us, we recommend that you use privacy-preserving payment methods when subscribing to our Service.

With some forms of payment, the Site may redirect you to the website of a third-party payment processor (e.g., Stripe, PayPal, BitPay, etc.) to complete the transaction. To understand what personal information these processors collect and store, please refer to the respective processor's terms and privacy policy.

WahooVPN uses your email address for the following reasons:

To send emails related to payment transactions.
To provide links to our Site, including password reset emails.
To send you important updates and announcements about WahooVPN.
To communicate with you about your VPN services or respond to your communications.
To send marketing information, which you can opt out of.

WahooVPN uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.

Aggregate Apps & VPN Connection Summary Statistics

We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:

We do not know which user ever accessed a particular website or service.
We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used.
We do not know the set of original IP addresses of a user’s computer.

Should anyone try to compel WahooVPN to release user information based on any of the above, we cannot supply this information because the data don’t exist.

In order to maintain excellent customer support and quality of service, WahooVPN collects the following minimal, aggregate, non-identifying information related to your VPN usage:

Application Interaction: We collect anonymized data about interactions with our Apps (like crash reports, usability diagnostics). This helps improve stability and user experience. This data is not tied to specific user activity over the VPN.
Connection Summary: We collect information about whether a connection attempt was successful on a particular day (but not time), to which VPN location (e.g., New York) (but not specific server IP), and from which originating country/ISP (but not your source IP address). This helps with network operations and troubleshooting.
Aggregate data transferred: We collect the total sum of data transferred by *all* users collectively for network capacity planning, but we do not track individual user data transfer amounts tied to their account after the session ends.

Summary of Aggregate Data

We collect minimal usage statistics solely to maintain our quality of service. For example, analytics might show us that our users initiated 10,000 connections to our New York location yesterday and transferred a total of 50 TB across all users connected there. This helps us ensure we have enough server capacity. This data is aggregated and anonymized; we cannot trace specific activity back to an individual user.

We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a user account has used WahooVPN, but we never know HOW they have utilized our Service. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities.

Cookies and Mobile Identifiers

WahooVPN’s Cookies

The cookies set by WahooVPN are strictly necessary for site functionality. They enable us to set your language preference, attribute visitors to a marketing channel (anonymously), and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier for session management but no directly personally identifying information such as your name or email address, and do not track any activity outside of WahooVPN’s domains.

Third-Party Cookies & Analytics

WahooVPN selectively uses third-party services such as analytics platforms (e.g., a privacy-focused alternative like Matomo or Plausible, or if necessary, Google Analytics under strict anonymization settings) and potentially advertising platforms (e.g., Google Ads). Cookies or similar technologies from such services may be used to collect aggregated, non-identifying data for statistical reports (e.g., time spent on site, page visits) or to measure advertising effectiveness.

For instance, we might use analytics to understand website traffic patterns or use advertising pixels to measure the performance of campaigns shown on third-party websites (including Google) to users who may have visited our Site.

Any data collected by third parties will be used in accordance with our Privacy Policy and the respective third party's privacy policy. Users can typically manage cookie preferences through their browser settings and opt-out of tracking from major providers:

Google Advertising: Visit the Google Advertising Opt-out Page.
Google Analytics: Visit the Google Analytics Opt-out Page.
General Ad Networks: Visit the Network Advertising Initiative Opt-out Page.

Mobile Identifiers

Our mobile applications may utilize mobile identifiers (like Apple's IDFA or Android's Advertising ID) for analytics and performance monitoring, similar to cookies on the web. These identifiers are provided by the mobile OS and do not contain your name or email address. They help us understand app usage and diagnose issues.

Disabling or Resetting Mobile Identifiers

Users may limit ad tracking or reset the mobile identifiers associated with their devices at any time through their device settings. For instructions, see Apple’s documentation on Limit Ad Tracking for iOS devices and Google’s documentation on managing Google Settings for Android devices.

Third-Party Websites

The Site may contain links to external websites that do not fall under WahooVPN’s domain. WahooVPN is not responsible for the privacy practices or content of such external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Consent and Age Restrictions

By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and this Privacy Policy.

The Services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe your child has provided information to us, please contact us immediately so we can take appropriate action.

Users in the European Union (GDPR)

WahooVPN is committed to user privacy globally. Our existing practices reflect this through minimal data collection and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline these practices specifically for users in the EU.

In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following legal bases, depending on the circumstances:

Contractual Necessity: To fulfill our contractual obligations to users, including:
- Providing users with the Services and Apps they have requested.
- Managing user subscriptions and processing payments.
- Providing customer support.
Legitimate Interests: For legitimate interests associated with the operation of our business, including:
- Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
- Communicating with customers to provide information and seek feedback related to our Services and Apps (where appropriate and respecting user preferences).
- Protecting against fraud, abuse, and security risks.
Consent: Based on the consent of users (e.g., for non-essential cookies or certain marketing communications), which users can withdraw at any time.

EU users can exercise their rights under the GDPR (Access, Rectification, Erasure, Portability, Objection, Restriction of Processing) regarding their personal information by contacting us at service@wahoovpn.com.

Changes to the Privacy Policy

We may change our Privacy Policy from time to time. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice (like an email notification or an announcement in the app). Your continued use of the Site or Services after such changes constitutes your acceptance of the new Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.